Our Reviews

Dealer's customers service did everything with CARE!!!

Quick and easy; using the coupon was awesome also

Appointment made and helped by service department (Chris) was great!. As for the Dash-cam I paid to installed by dealer for $1.350 that's with discount came with NO instruction other than box I asked has a SQ.(Bar code) "I blame myself for buying WITHOUT asking for more informations." I believe any dealer should have more info's of what they sale. Thanks Andrew

Took truck in for oil change. During their inspection of the truck they found a broken sway bar. It was replaced. I waited for the truck during its service. Waiting area is very comfortable and coffee and snacks were available. I have purchased 5 or 6 vehicles from Fitzgerald over the years and had them serviced here. Very satisfied!

Kim and Chris have always been very attentive very caring. Great customer service! The only complain I have is my car only a year old and I had some paint issues which I showed them and they had me bring it in and gave me a loaner vehicle, which I thought was absolutely wonderful! However, I’m not happy with the paint job. It didn’t really paint. They touched up and for my vehicle only to be in a year old when I got it I didn’t understand why the paint would be peeling. I ask if the bumper had ever been replaced and I was told it wasn’t. My vehicle only had 10,000 miles on it when I got it and I’ve only put 8000 on it myself so I just didn’t understand why the paint would be peeling and the touchup would’ve probably been OK except it looks like they put filler in there and didn’t buff it so it kinda looks tacky and I mentioned that to Kim when I picked it up And she said probably to fix it but she didn’t know for sure so I don’t want her to get feedback that they probably would’ve had to take the whole bumper off to paint it so I don’t know I’m just little curious!

The service was great

As always, great work! and great customer service!

Always have great service at this dealership

I appreciated that my car was taken to the Chevy Fitzgerald location from a local a 'cousin' dealership closer to my home. Work was done quicker than expected. So far car issue seems to have been resolved.

Bingle Livioco was very knowledgeable and helpful during the entire process. He assisted me with setting up everything with my new 2026 Equinox, and answered all questions. He also provided assistance after the purchase was completed. Branden Grimm was also very helpful to me. I was treated very well by all who were involved with this vehicle. I would definitely recommend that other customers buy a vehicle from Fitzgerald's.

Smooth process as well as excellent and friendly customer service.

Overall, no major issues. I appreciate the tech video walkthroughs. Everybody was very nice. I reserved a loaner car and none were available. One has never been available since purchasing the vehicle. While I have received a rental once or twice before, one wasn’t available this time. I do not appreciate paying for a service that I’m not receiving. For what it’s worth, there was a Fitzgerald loaner vehicle (Cadillac I will admit) parked in the same spot when I left via the shuttle and when I returned. The adviser started making recommendations without knowledge of my vehicle. My vehicle was in for the 45k mile routine maintenance. It was recommended to replace the AWD rear axle fluid. That isn’t recommended for my vehicle until 65k miles. I am not sure if this was an attempt to upsell or misinformation but either way, it wasn’t appreciated.

Everyone did such a great job. I did not feel pressured or like vultures were after me like I expected. Everyone was super friendly!

Advisors all very grumpy. No smiles no good mornings. Very standoffish. Technician on video explain service was awesome

Thomas Dawson got me checked in and kept me up to date with a vid from the tech and got me checked out courteously.

Jesus was great at communicating.

Excessive wait time for oil change and tire rotation. I waited at the dealership. Set appointment for 11:30 AM. Arrived at 11:05. Check in was fast and friendly. Finally told car was ready at 1:50 PM. I mentioned that to the service writer and he apologized stating that they got backed up.

GREAT SERVICE AND COMMUNICATION

This dealership fixed my car quickly and correctly. The shuttle was available and timely.

The truck was as advertised, the staff were helpful and friendly, and Ashley was a great sales rep. She was helpful, honest, and got us answers to questions in a timely manner.

The service writer tried to charge me way too much for an oil change. Never suggested your special. Also told me that he would give me a price on tires and also never did. He never told me how long I need to wait for the oil change to be done. I purchased vehicles there before and this only reminded me why I never purchased anything from you. 5 or 6 service writers and took 5 minutes to decide who would write me up. Also booked an online appointment and wasn't any faster.

Sales person Emily was very helpful and sales manager Roxy Dunn was probably one of the best sales manager that I have ever seen

The service department staff was both welcoming and professional. The service requested was completed timely and pricing fair. Having bought my vehicles from Fitzgerald Chevrolet in addition to having those vehicles serviced at Fitzgerald Chevrolet I will continue to do the same in the future.

My husband dropped 1 of our 3 chevy vehicles off for service. He does not know alot about cars and I was unavailable to do this myself. I was a little disappointed that no one mentioned anything about the preventive care that I had been getting notifications about for months. This particular car is our "fun" car so the preventive care is important but not urgent. It would have been nice and expected for the team to go over the recommended services when giving the estimate for the immediate issue. My husband would have then been prompted to discuss with me for the authorizations. Other wise , the service was great. Taken care of in a timely manner. Less thank the estimate. Apppointments scheduled for other vehicles. Thankyou

Great service and responsiveness from Jesus

I dropped my truck off for transmission service upgrade. When I picked up my truck I noticed it didn't feel right. A couple hours later the check engine light came on. Now it is running bad. I am not happy. Now I have to pay another service fee to find out why. I do not believe it is coincidence. Just not sure what happened.

The team from the shop to the floor was fantastic! Especially Kim and Roxy they really helped me navigate the wickets!

All is good, Thank you!

Everything from the tow, to the loaner, lo the service was amazing. Jesus always makes sure my service goes smoothly. Can't thank him enough.

I know the engine v8 is considered a liability for Chevy tahoes my year. It is all over the internet. The use of 3 to four quarts of oil between oil changes is unheard of despite what GM states. The pistons are leaking oil. That said, the consumption test will undoubtedly prove what GM feels is normal. I have owned 3 Avalanches and three other Tahoes and none used oil, even over 100,000 miles. Ford seams to be the only car company that does not have this problem. I own a Ford 150 and use no oil. I am considering trading this car in, and getting a Ford. Because I feel this is only getting worse and I feel trapped to know nothing can be done. So I am looking for your help.

I had great experience with car salesman Bobby Lee. He Gave me some good options. And showed great deal on new 2026 Chevy trax. Absolutely love it and wife loves it too. Thanks! huge upgrade from old vehicle 2009 doge avenger lol

Great Service. Friendly staff.

Jonathan was great to work with.

My 2023 Tahoe had a recurring problem with emissions system. Jose totally took care of everything including giving me a loaner car because of the recurring issue! If you need questions answered, Jose is VERY knowledgeable with Chevy service issues!! My recent service experience was great!! Thank you!

When I arrived our sales person thought I was coming to pick up the white Trax my husband said we were going to get. I am not a big fan of white cars and our sales person was so sweet and told me to take my time and pick out the car i really wanted. I found another Trax in red and it’s great.

Professional and courteous, loved my carwash too and was in and out without too long of a wait.

Prompt courteous service. Easy to schedule, work done quickly and well.

Great service

Had my Traverse in for oil change and tire rotation. Only took One hour twenty minutes.

Great job. Jesus was super helpful and having a loaner car saved me! I wouldn’t shop anywhere else. Everyone made it so easy. Thank you! K

Very friendly and informative. Extremely helpful in all aspects from selling to getting set up with apps, financing etc.

Very effi

Professional service and pleasant staff.

I arrived 15 minutes early for my appointment and it took over two hours to receive my vehicle back for an oil change and tire rotation. When I went to pay, I was charged full price when I took advantage of a special on the Fitzmall website, before I had to inform them of it. Not cool.

Pleasant, friendly and efficient staff. Very clean facility.

Great service and quality work

In and out fast and had a coupon!

All...is ok....good service

Great experience with Bobby Lee and Manager on duty. Will buy there again.

Great service!

I had to wait 2 hours, to get an oil change. My appoint was at 10 am. Tech did not get to my car until 11am or so. Not happy that I needed to wait that long.

They made space for my service when I needed it and took care of the issues. I just didn’t believe that a software update wasn’t covered under my warranty, that is my only complaint

The person Chris that helped me was rude, kinda nasty. I feel like I was double charged a diagnostic fee because my car was hooked up 1 time and had 3 codes. 2 of them were covered under Gm warranty. He charged them for the fee and me. Unacceptable. I will be calling Gm to let them know this as well. I will never use this dealer again

Chris, Kim and the service team are the best! Excellent service!

Service advisor was great to work with.

We took our truck in for an oil change and to have the A/C checked and a fog light checked out. Received a call that said we needed a $600 fog light, a$150 cabin filter, and a new $2500 A/C compressor. We decided to do the oil change only at this time. Was told our cost was $168. When we arrived to pick the truck up we had a bill for over $750. They replaced the cabin filter although we told them no, and then charges us $500 to disconnect the A/C which was never discussed. When questioned, we were told that they would take $500 off when we return to have the A/C fixed. Chances are good we won’t be returning at all. This isn’t the first time we felt ripped off and I’d like to speak with someone about this practice.

Very good

Everything went very smooth. Our salesman “z” was very good. He asked what our needs were, towing, ect.. we looked at a truck, test drove it, and Fitzgerald came back with a great offer. I couldn’t be happier. You have a new customer for life!

no

Completed ontime

Bobby Lee and everybody at Fitz was unbelievably courteous and helpful I have bought many cars over the years, and most dealerships have been anywhere from rude to hand-to-hand combat Thank you, Fitzgerald Auto mall for making my experience the most pleasant ever! John

Very pleasent and professonial. They were veey efficient

Great experience

Bingle and the team at Fitzgerald were absolutely what we needed in our car buying experience. No heavy sales tactics, just plain, personal people you could discuss your interest with. Bingle knew everything about the vehicle that we were interested in and made sure that we were comfortable with it when we left the dealership. Thank you to all of the team at Fitzgerald!

Malibu needed new battery, missed appointment as car needed to be jump started to get there. Service was done quickly, efficiently when arrived.

Once again, straight up good service

I came in for a standard oil change and tire rotation.

Service team is fantastic at Fitzgerald!!

I needed a new battery and didn't think i'd get one put in the same day. But I did !!! Thanks to Tom Dawson and the entire GM/Chevy team !!!

Very easy, no stress check in. My service advisor really looked out for me and helped me manage the necessary maintenance on my older vehicle. The best dealership experience I have had in many years!

The requested work was completed when promised; the advisor was professional, helpful, and respectful.

I was visiting the dealership to discuss a service issue. I never made it to the service desk. Instead, I purchased a new vehicle.

After being a loyal customer for over 11 years, you charged me a service fee for using my credit card. I may have to rethink coming back for my service. Don't punish the mouth that feeds you!!!!!!

The advisor Kim I had was great. The service department needed brakes ordered for my vehicle, they came in and were installed on time. The service department even washed my vehicle too. I will be back for sure!

My oil change was done quick. And I got to get out of there and enjoy the rest of my day

Fast, easy, no pressure Staff friendly Would purchase again, family has purchases several vehicles from Fitzgerald

Great experience with Paul Angel and Jackson Peterson. Both were extremely professional, knowledgeable, and helpful. It was an easy experience.

Was great

The Owner of this Dealership should read this. I am a local Businessman. Recently you began adding a 3% charge to pay with a credit card. At the Prices you charge for service this should be included no matter how you want to pay. No one likes to be nickeled and dimmed to death and I would never do that to my customers. My price I charge for things includes all my overhead including my credit card charges. I generally don't shop business that charge a credit card fee.

It was quick easy flowed well.

Very friendly but took to long to finish up.

The dealership was clean, welcoming, and comfortable. Z was great. He was very courteous and helpful. I have purchased many cars in my time. He is the first to give me a tour of the vehicle features after purchase.

Always a pleasure!

Friendly, quick, efficient.

Short wait and great service

N/a

Oil change was nice and fast, no video this time but was done. Only thing was I didn't get my gm rewards for the oil change.

Good other then not having wiper blades and will order them

Pleasant experience

Ashley Gotwalt was the best salesperson we have ever worked with. We had been searching at other dealerships for cars, but it wasn’t until we pulled into your car lot that we were greeted with such kindness and respect and just genuine quality sales. From the moment we met Ashley, we knew we were coming back to purchase a car from her. From meeting her, to the test drive, to every single employee we encountered that day, it was seriously top notch quality customer service. You know when you enter a place the quality they strive for, and you guys have the quality along with the grace of real human connection, and I feel like that’s a hard balance to find these days. We are newer to the area, but thankful we found a dealership we can trust and will continue to give them our business. Our neighbors loved our car so much they are already talking about trading theirs in and getting a new car. We gave them your information, and could not say enough good things about our transaction with you. We will be telling anyone who asks about the quality of your service. Thank you so much for such a smooth and painless process of car buying!

The whole crew worked together to get the purchaes completed. we appreciated the team work!

Personal, professional and swift….

We were kept informed of the status of our vehicles. Jesus was great! One thing is when we made our appointments, we were supposed to be able to pick up my husband’s truck when we dropped off mine. That didn’t happen and we had to wait for both vehicles instead of being able to run the errands we had planned. If we knew that, we would have brought a book. The service was great other than that.

Service was great. I was very surprised by a 3% surcharge on a credit card. Wasn’t expecting THAT!!

Everyone was courteous and professional!

It was a very pleasant visit, Jonathan was very attentive and answered all our questions. It was very pleasant thank you very much, Jonathan.

- Clean waiting room - friendly service techs - love the video of them doing work on my truck

We’re able to squeeze this in for an oil change and get us in and out early

Great service, Tom took the time to look at my warranty plan and make sure I got covered for what I could with it. Thank you!!

Great service, Quick Turnaround. Kim was great to work with as usual!

Fast service and very friendly employees!

Great experience. Salesman Benjamin was excellent, associates were helpful to the process . All associates were very helpful in the process. Would recommend Fitzgerald to family and friends.

Friendly. Smooth

Great service

We had an excellent experience with Marlon. He was friendly, knowledgeable and provided expert customer service. He is the reason we decided to purchase. Would definitely recommend to friends and family. Lennell Jackson

Bobby was great. He communicated well, kept me updated, did not try to oversell services.

Tom Douslin from the service department and your mechanics or excellent professionals. I have full confidence in their abilities to get the job done when I bring in my truck for service.

Oil change, did good.

Sorry just now seeing this however Bobby was the main reason I decided to purchase my Chevrolet Equinox, and I couldn't be happier with my decision. From the very beginning, he made the entire process easy, stress-free, and enjoyable. His knowledge, professionalism, and genuine commitment to helping me find the right vehicle gave me complete confidence in my purchase. Bobby took the time to answer all of my questions and ensured I felt comfortable every step of the way. Thanks to his outstanding customer service, I drove away in my Equinox feeling excited and confident, and I am extremely happy with both my vehicle and the overall buying experience.

I specifically asked the person that checked me in if during their multi point inspection that is done with service would my brake pads be checked. I was told yes. My oil change was done and when getting my car back I was told that my pads were .5 and they don’t recommend replacing them until they are .3. After questioning more and receiving a video, the service tech was measuring the tire tread left. I was told that I didn’t get my tires rotated, which historically has automatically be done. The service is changing and not for the better. We have purchased at least 5 vehicles from this dealership over the past 15 years. I bring all 3 of my current cars to this dealership.

It was just ok

Service person, Tom Dawson, was very helpful and addressed my questions quickly. He was courteous and helpful.

Quick fast friendly service!

Everyone from sales manager, administration, finance, sales was extremely courteous, knowledgeable, and professional.

EVERYTHING WENT WELL AND EVERYONE WAS VERY NICE!

Great service

Professional service. Quality job

everyone was very helpful. We got a great price on the SUV we sold.

Good service

Came to recalls completed on my Chevy Bolt EUV 2023. It was a great experience, very professional and was done on time.

Great service team!

Everyone I worked with was excellent!

Service was performed quickly and customer service was excellent!

My '23 Stingray was brought in for the 7500 mile transmission service, oil change and transmission fluid change. A defective audio speaker was also changed out. Excellent service experience. Charlie Abell, their corvette specialist, really knows his stuff.

AS ALWAYS THEY DID A GREAT JOB

Professionalism

I am very pleased with the service I received at Fitzgerald Chevrolet Frederick. I am always greeted with kindness and respect. I am kept informed during the process of my service and the waiting area is very comfortable and accommodating. The service is fast and thorough.

The service reps are always cordial and professional. The service was timely completed. The mechanic identified several additional service issues requiring attention in the near future.

Bought a license plate cover from your dealer (50$) then paid another 75$ to install. 125$ to get license plate put on a car??

Kim at the dealership did a great job getting me checked in, sent me a progress video while my vehicle was being worked on, and got me right out when it was pickup time.

Had a good experience, got the truck I wanted

Fast, friendly, professional, and great communication.

I have been a Fitzgerald Customer for well over 10 years and essentially all of my adult life. This is my second Chevy purchased at this location and just like the first time, I’m absolutely in awe at how nice the people are and how they really go to bat for you to get the vehicle that you want & need. I didn’t think I was in the market for the new vehicle that I really wanted, and they made it possible with their knowledge, compassion, and dedication!

Great service experience

Roxy and Brian knocked it out of the park and found me exactly the Equinox I was looking for.

No problem

Excellent service department, they explain everything and keep you updated on your vehicle

Always great service

Lee and John helped me out a great deal providing great customer service. I was able to secure the car of my dreams thanks to them and the rest of the staff.

It was a wonderful experience, did not feel any stress at all and all my questions were answered.

I bring my vehicle here every time I need maintenance cause this is where I bought the vehicle. Usually everything is good. This time was not good. The day after I got my oil change and tire rotation I noticed my windshield wiper spray is not working. There is fluid, but it is not coming out and it worked just fine before I took it for the maintenance. Not sure what they did, but now I have to figure out how to get it fixed.

Everyone was friendly and helpful.

I called in regarding an issue with my car(Chevy), the gentleman over the phone recommended I come in and someone from the sales side would help me set up my issue. I walked into the sales area and mentioned everything that I was told to do, only for them (a Hispanic gentleman and the receptionist for Chevy) to dismiss me and told me to go to the service area, and spoke to me as if I was an idiot. I went to the service area where they were so much kinder, and helped me out. *service area also said the sales people were able to help me because when I got my car A SALES ASSOCIATE helped me set up what I needed done.

The repair was completed sooner than expected, and the advisors were professional, knowledgeable, and respectful.

Appointment on time & work completed in a timely way.

I was supposed to get the executive car wash. There’s still food down between the two seats. There was a soda can left in my car. One of your workers. The trunk was never vacuumed. The car did not have shine put on it the tires. I was very, very disappointed.

My experience was fine I feel like the expense of going to the dealership for service is going to make me seek out a private mechanic I am a loyal chevy customer havi g recently purchased my 4th and even maintenance service is getting to be increasingly unmanageable. Customers should not have to be penalized for structure within the vehicle that requires excessive parts to be moved to gain access to the problem at large

Great selection and easy to make a deal with. Very willing to work with you.

Touch screen is worse than it was before I brought the truck in. Seems the tech didn’t test much before he said it is finished!!!

Timely service, gr8 video to show checkup, gr8 customer service rep, Thomas, overall team was superb

Scheduled my appt with ease. I had purchased a filter and wiper blade, the service team installed them, completed my oil change and replaced my wiper arm while I waited. Service was timely and staff was courteous

We had a WONDERFUL experience. We were assisted by Bobby Lee, who was down to Earth, knowledgeable, & so helpful. I had an idea of the perfect car, and he found it for us! We left with a Chevy Trax and it was everything we hoped it would be. The accounting managers were able to tell us our options and even helped us with lowering the APR we were paying on our previous car too. Fantastic. She realized a mistake (that we didn't) and was able to save us more $ too! It was a wonderful experience, a pleasant atmosphere, and we will be going back when it's time to trade in our next car!

Best sales experience of the last 10 cars I purchased. I have been in the car and truck technology business for 56 years with 25 years working for GM. Johnathan was an excellent salesman. The finance portion with Jackie was fastest process in all my vehicle purchases.

The salesperson Z was great he took time to show me everything. I was very impressed with him. We found the perfect truck I was looking for.

Service advisor was great but the result wasn’t good, there shouldn’t be transmission issues at 100,000 miles along with the transmission cooler lines leaking and having to remove the cab to get access to them. Just seems like poor quality for this Silverado

Treated like a customer should be treated.